Terms of service

Welcome to Shop Cute Flowers! These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to these Terms, subject to your rights under applicable law.

Please read them carefully before making a purchase.

1. Overview

This website is operated by Shop Cute Flowers

Throughout this website, the terms "we," "us," and "our" refer to Shop Cute Flowers.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

We specialize in handmade crochet flowers, bouquets, floral gift hampers, and decorative gifting products.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a purchase agreement or are using the website under the supervision of a parent or legal guardian.

You agree to:

  • Provide accurate and complete information when placing orders.

  • Use our website only for lawful purposes.

  • Avoid fraudulent transactions or misuse of our services.

  • Respect our intellectual property rights.

We may restrict access to users engaging in fraudulent, unlawful, or harmful activities, subject to applicable law.

3. Product Information

Our products are handcrafted, and slight variations in color, size, texture, shape, or arrangement may naturally occur.

We make reasonable efforts to display accurate product photographs, descriptions, dimensions, and prices.

However, colors may appear slightly different depending on your screen settings and lighting conditions.

Any material differences, customization requirements, or relevant product limitations will be communicated through the product listing or before purchase.

4. Pricing and Payment

Product prices are displayed on our website in the applicable currency.

  • Prices may change without prior notice, but changes will not affect orders already accepted.

  • Applicable taxes, shipping fees, and other charges will be displayed before checkout where required.

  • Payments are processed through the payment methods available at checkout.

  • We do not intentionally collect or store complete payment card details through our website.

Orders are subject to payment authorization and confirmation.

If a pricing or technical error affects an order, we will contact you to explain the issue and offer an appropriate resolution, including a refund where applicable.

5. Orders and Availability

When you place an order, you will receive an order confirmation through the contact details provided at checkout.

All orders are subject to product availability and successful payment processing.

In the event that an ordered product is unavailable, we will contact you to offer an alternative or provide a refund.

We reserve the right to investigate and cancel fraudulent or unlawful transactions, while respecting applicable consumer rights.

6. Shipping and Delivery

We aim to prepare, package, and dispatch orders carefully.

Order processing times, available delivery locations, shipping charges, and estimated delivery timelines will be communicated through our website or during checkout.

Delivery timelines may vary depending on product customization, delivery location, courier services, and circumstances beyond our reasonable control.

If an order is significantly delayed, lost, or not delivered as promised, please contact our customer support team.

Your rights to an appropriate remedy for delayed or failed delivery remain protected under applicable consumer laws.

Please refer to our Shipping Policy for additional details.

7. Returns, Refunds, and Exchanges

We want every customer to be satisfied with their Shop Cute Flowers purchase.

Returns, refunds, exchanges, and cancellations are governed by our published Return & Refund Policy, together with applicable consumer protection laws.

Eligible standard, non-customized products may be returned within 7 days of delivery under the conditions stated in that policy.

Customized or personalized items may have different change-of-mind return conditions.

Damaged, defective, incorrect, or misdescribed products will be handled in accordance with applicable consumer rights.

Please review our Return & Refund Policy before making a purchase.

8. Personalized and Handmade Products

Certain products may be customized according to your preferences, including flower colors, bouquet arrangements, wrapping styles, or personalized gift messages.

Customers are responsible for reviewing and confirming the customization details they submit.

We will make reasonable efforts to fulfill customized orders according to the agreed specifications.

Minor handmade variations do not automatically constitute defects, provided the products substantially match their descriptions and agreed specifications.

9. Intellectual Property

All original website content, including our brand elements, photographs, product descriptions, graphics, and designs, is owned by Shop Cute Flowers or used with permission from its rightful owners.

You may not copy, reproduce, distribute, or commercially exploit our protected content without the appropriate authorization, except where permitted by law.

10. Customer Information and Privacy

We respect your privacy and take reasonable steps to protect your personal information.

Information collected during purchases may be used to:

  • Process and fulfill orders.

  • Coordinate shipping and delivery.

  • Respond to customer inquiries.

  • Provide customer support.

  • Send marketing communications where permitted and with any required consent.

Your personal information is handled as described in our Privacy Policy, which explains our data practices and your available rights.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment gateways, shipping providers, and analytics tools.

These services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites outside our control. However, using third-party service providers does not eliminate our legal responsibilities to customers.

12. Limitation of Liability

We take reasonable care to provide accurate information, quality products, and reliable customer service.

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses resulting from misuse of our website or circumstances outside our reasonable control.

Nothing in these Terms excludes or restricts liability or remedies that cannot legally be excluded, including statutory consumer rights.

13. Website Availability

We aim to keep our website accessible and functioning correctly.

Occasionally, access may be interrupted by maintenance, technical issues, or circumstances beyond our control.

We may update website features and content as needed, without affecting existing contractual obligations or statutory rights.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, website functionality, or applicable law.

Updated Terms will be posted on this page with a revised effective date.

Changes will not retrospectively remove rights or benefits already accrued under an accepted order.

15. Governing Law

These Terms are governed by the applicable laws of India.

Any dispute will be addressed through the appropriate legal forums or consumer dispute resolution mechanisms having jurisdiction under applicable law.

Nothing in these Terms restricts a customer's statutory right to approach an appropriate consumer commission or other competent authority.

 

16. Contact Information

For any questions concerning these Terms of Service, please reach out to our customer support team using the contact information provided above.

Thank you for shopping with us.

Shop Cute Flowers

Handmade with Love. Made to Last Forever.