Shipping policy

At Shop Cute Flowers, we believe every gift should arrive beautifully packaged and filled with love. Our handmade crochet flowers, bouquets, and gift hampers are carefully prepared to ensure they reach you in excellent condition.

Please review our shipping policy before placing your order.

1. Order Processing Time

As our products are handmade and require careful preparation, our standard order processing time is approximately 3–5 business days after order confirmation.

  • Processing times exclude Sundays and public holidays.

  • Personalized or customized orders may require additional preparation time.

  • During festivals, holidays, or periods of high order volume, processing times may be longer.

If additional time is required, we will make reasonable efforts to inform you of the revised timeline.

2. Shipping Locations

We deliver to locations available through our shipping partners and listed at checkout.

Delivery availability may depend on the customer's postal code and the shipping services offered in that area.

If your delivery address is not serviceable, please contact our customer support team before placing an order.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time will depend on your location and the selected shipping service.

Estimated transit time: 18-20 working day 

Please note that the total delivery time includes both order processing and shipping transit time.

Delivery estimates are not guarantees, and any significant delays will be handled in accordance with applicable consumer protection laws.

4. Shipping Charges

Shipping charges, where applicable, are calculated and displayed during checkout before payment.

Shipping charges may vary depending on:

  • Delivery location

  • Package size and weight

  • Selected shipping method

  • Applicable promotional offers

Free shipping will apply only when specifically offered on our website or during checkout.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information by email, SMS, or another available communication channel when supported by our delivery partner.

Tracking information may take some time to become active after shipment.

You may use the tracking details to monitor your order's delivery progress.

6. Packaging and Product Safety

All our handmade crochet bouquets and gift items are packed carefully to minimize damage during transit.

We use suitable packaging materials to help preserve each product's appearance and condition.

As our products are handmade, minor variations in flower arrangement, wrapping, and presentation may occur. The product you receive will substantially match its description and agreed customization details.

7. Incorrect or Incomplete Shipping Address

Customers are requested to provide accurate and complete delivery information at checkout, including their name, phone number, full address, and postal code.

If you discover an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update the delivery information before dispatch or coordinate with the courier where possible.

Additional delivery charges caused by customer-requested changes may apply, but we will communicate any such charges before proceeding.

8. Delayed, Lost, or Undelivered Orders

Although we work to ensure timely deliveries, occasional delays may occur due to courier disruptions, weather conditions, public holidays, or other unforeseen circumstances.

If your order is delayed, lost, or incorrectly marked as delivered, please contact us.

Our team will investigate the issue with the delivery partner and help arrange an appropriate resolution.

Where an order is not delivered within the agreed timeframe, customers may be entitled to a refund or other remedy under applicable law.

9. Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

For faster assistance, we recommend reporting the issue within 48 hours of delivery, along with your order number and photographs, if available.

We will assess the issue and arrange an appropriate replacement, return, or refund.

This recommended reporting period does not restrict your statutory consumer rights.

For more details, please refer to our Return & Refund Policy.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests are handled in accordance with our Return & Refund Policy.

Customized orders may have different cancellation conditions once production has begun, subject to applicable law.

11. International Shipping

International shipping is available only for destinations specifically enabled at checkout.

If international delivery is offered, applicable shipping costs, estimated timelines, and any known additional charges will be disclosed as required.

Customs procedures may affect delivery times.

12. Contact Us

For shipping-related questions, tracking assistance, or delivery concerns, please contact our team.

Brand Name: Shop Cute Flowers

Customer Support Email: kakwaniritika590@gmail.com

Our team will be happy to assist you.

Thank you for choosing Shop Cute Flowers.

Handmade with Love. Made to Last Forever.